Return and Refund Policy

Thank you for purchasing merchandise from Chidester Creative Ventures, LLC. Because our apparel and physical items are custom-created to accompany The San Atlantis Chronicles, they are printed on demand through our third-party manufacturing partner, Printify.

Please review our policy regarding returns, refunds, and exchanges below.

1. All Sales Are Final (Custom-Printed Goods)
Because every item is custom-printed specifically for your order after it is placed, we do not offer refunds, returns, or exchanges for buyer's remorse, incorrect size selections, or change of mind. Please review our size guides and product descriptions carefully before completing your purchase.

 

2. Damaged, Defective, or Misprinted Items
We hold our third-party print partners to high quality standards. If your item arrives damaged, defective, or with a clear manufacturing/printing error:
You are eligible for a replacement or a full refund.
You must notify us via email within 14 calendar days of receiving your package.
To expedite your claim, please include your order number and clear photographic proof showing the defect, damage, or misprint.

 

3. Lost or Undelivered Packages
If tracking indicates that your package was delivered, but you did not receive it, you must coordinate directly with the shipping carrier (e.g., USPS, UPS, or DHL) using the provided tracking number. Chidester Creative Ventures, LLC is not responsible for packages stolen or lost after confirmed carrier delivery. If a package is confirmed lost in transit by the carrier prior to delivery, we will work with our fulfillment partners to investigate and issue a replacement or refund.

 

4. California Consumer Protection Disclosures
In accordance with California consumer laws:
If a product is materially different from what was represented, or is defective upon arrival, consumers retain statutory rights to seek a remedy, replacement, or refund.
Refund approvals will be processed back to the original method of payment within a reasonable timeframe once a verified claim is approved.

 

5. How to Report an Issue
If you received a damaged or defective item, please contact us with your order details.